Customer Service

I have been for the past 2 weeks waiting for someone in my company to deliver my monitor that is already in the store. 2 weeks! Tell me how is that more efficient that the ah kow in a chinafied grocery store that can deliver 1 tong of gas in 1 hour? I dont get it. In the name of the cyberworld and where everything is computerized, I have more emails flying here and there trying to figure out who to deliver the actual goods to me. In the midst of all the chaos, the IT helpdesk has the cheek to INFORM me that they are closing my ticket because in THEIR dept, in terms of getting the other party to acknowledge that an order is already in place, it's a done deal and they can close it. I was like 'HULLO, I still don't have the monitor........" As far as I'm concerned it's all CYBERTALK! talk cock indeed. Wtf. we're better off with the ahbeng in Lowyat.