Perodua is better than Proton, but the people who work there are the problem. Let me give you an overview of the ordeal I go through every week there. Just today, I arrived at 3pm at the HQ in Rawang. It was basically to rework some pre-production parts for a new model. I had everything planned out and was planning to leave by 4pm. But no. First I had to explain all over again despite the 1 hour meeting I had the day before. Then I had to tell them that Perodua R&D engineer is not involved in this and would not be able to verify it. But no. We had to wait around for them to concur. And true enough, I was right. 1 hour later, I was asked to wait outside the 'secret project room' in the fcking streets while they discussed. 30mins later, they came out and I found myself asking them when can I fcking do the rework. Had to wait another 3omins, and finally I clocked out of there at 6pm. Sheesh. Problem with Perodua is that they are too cautious that they do not know what to do! All the time wasted on meaningless inconclusive discussions with the wrong people! All the time wasted on time consuming discussions when I keep telling them on site verification on actual part is the best solution. But hell, I'm just a smurfy vendor to them....And believe me, Perodua people are the hustlers in the local automotive industry. Cigarettes, karaoke, digicam u name it! Being the No. 1 customer, they speak in a tone that makes you feel like you're a good for nothing supplier. But hey, customer is always No. 1. But I think when I do quit, I'm gonna go against all odds and give them a real BIG piece of my mind. I've done that a couple of times with GREAT CONSEQUENCES. So for now, I think I've gotta hold my temper.
2 comments:
I read once this list comparing quality of different car makers... Honda and Toyota were pretty much at the top... Guess who were the bottom two? :D
HAHAHAHAHA...well said man.
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